Support

Start with the guide that best matches what you need:

• Troubleshooting for connection, radio, Watcher, map, and offline-upload problems.
• Frequently asked questions for short answers about how FreqMapper works.
• Glossary for project terms such as mapping ping, Position Packet, Watcher, and verified coverage.
• Mobile app settings for every Android and iPhone setting.
• Website profile and account settings for linked devices, sign-in, leaderboard privacy, and deletion.
• Regional administration for region and Region Group operators.

Private support, privacy, and account requests

Email [email protected] for private support, privacy, account-deletion, or legal questions. Keep the first message brief and do not include invite keys, channel keys, broker credentials, API keys, precise route coordinates, message contents, or Bluetooth addresses.

Report a bug or request a feature

In Android or iPhone, open Settings → Help & about, then choose Report a bug or Request a feature. Describe what you expected, what happened, and the last action you took. A support code shown under Recent issues is useful when available.

Choose Public summary when a sanitized title and user-written description may be published to the public FreqMapper feedback tracker, or Private report when nothing from the report should be posted there. Redacted diagnostic evidence can be copied automatically to the private maintainer issue; optional reply contact, full attachments, and operator notes remain only in the protected support record. Review every attachment before sending it.

Crash reports are private by default. Matching crash fingerprints are grouped into the same private investigation when possible. On iPhone, Apple MetricKit crash diagnostics are first saved locally and privacy-filtered. The app asks before the first upload; after permission, failed uploads retry privately without repeated prompts. You can disable future uploads or delete diagnostics still saved on the iPhone under Settings → Advanced → Private crash reports.

Never include invite keys, channel keys, broker credentials, API keys, private route coordinates, message contents, or Bluetooth addresses in public text or screenshots.

If the app cannot reach FreqMapper, Android can keep a support report privately on the phone for a later retry. Community help is also available in the Freq51 Discord.

Last updated: 2026-10-08